In order to enhance service awareness and improve service quality, the company has recently organized employees to visit and learn from Linyi Zhengzheng Hospital. Integrity Hospital adheres to the principle of "establishing a high-quality hospital where patients have dignity, medical care is respected, and our parents do not need special arrangements for medical treatment." We are committed to providing patients with warm medical services and strive to provide excellent services. Our hospital's services have received unanimous praise from all sectors of society. Through this visit and learning, I can truly experience the high standards and high-level services of the Integrity Hospital.
Entering the hospital, one can see a fresh and pleasant garden style campus. The outpatient building has a neat and clean scene, a humanized service desk, enthusiastic and thoughtful medical staff, and meticulous care, bringing a comfortable and reassuring feeling to people. Let us experience the value brought by high-quality service from the customer's perspective.
After the on-site visit, a communication and symposium will be held in the conference room on the second floor of the medical examination center. Manager Liu from the Zhengzheng Hospital Office invited Director Gao and Nurse Manager Li from the Customer Service Center to participate in a symposium together. Nurse Manager Li shared the hospital's service philosophy through her personal experience. After coming to work at Zhengzheng Hospital, she felt the difference in service philosophy and the sense of identification and belonging it brought to employees. Here, from cleaning to management, enthusiastic service was integrated into every aspect of the work, creating a harmonious and harmonious working atmosphere throughout the hospital. In this atmosphere, everyone was inspired to be enthusiastic about service.
Director Gao proposed the viewpoint of "attentive service" by comparing his previous work at the hospital with his service after coming to the hospital. We need to experience and think about the true needs of service from different perspectives. By understanding the customer's demands, we can identify the shortcomings of the service. We need to change the perspective that serving others is humble and the lowest level of society. We should establish the concept that serving others is an honor, and providing services to others is also a reflection of social value. We should have the spirit of "giving roses to others, leaving fragrance in our hands".
Vice President Liu expressed his pleasure to come to Zhengzheng Hospital for learning. In a clean and comfortable working environment, every employee reflects their dedication to service in all aspects of their work, allowing us to fully recognize the concept of high-quality service and create a harmonious working atmosphere. Our logistics department also focuses on serving customers. Through today's communication and learning, we have identified the gaps in service. We need to pass on what we have seen and learned today to other employees, establish our service model, and better serve customers.